Yes, you have to register on our website. We need you to create an account because we want you to be able to manage your orders in your private area; moreover, contacting us will be easier.

2. I have forgotten my password: what should I do?

Simply follow the 'Forgot your password?’ link on our page and enter your email address. You’ll then receive an email to reset your password.

3. How do I receive LUXURY-DESIGNERS email updates?

Stay tuned on new arrivals, trends and exclusive promotions by entering your email address at the bottom of our homepage.

4. How do I place an order on your site?

It's never been easier!

1. Create your account here and start navigating the website.

2. Choose the product you wish, add it to your cart (simply clicking the button "Add to Cart") or buy it immediately (with the button "Buy it Now").

3. Follow the instructions, providing all the details (shipping address) and proceed to checkout. Complete the payment according to the website accepted payments methods.

5. Can I place an order over the phone?

No, at the moment we don't accept orders over the phone.

6. Where can I find size & fit advice?

We provide fit information and model measurements for each style under the ‘Size & Fit’ tab. in each product page.

7. Can I cancel my LUXURY-DESIGNERS order or make changes to it?

Yes, you might be able to cancel some items before we prepare your order, but only within 2 days. You can find more info in our Return & Refund Policy . 

What is PSD2?

PSD2 is a new European law introduced to make online payments more secure. When you place an order online using a card payment, your bank may ask you to confirm your identity through 3D Secure authentication.

What are the payment steps when I place an order?

When you place an order within Europe, you may be directed to a 3D Secure authentication by your bank. There are many ways to authenticate online payments and you could be asked to confirm your identity through SMS, email, or TouchID. Once your payment is authenticated and the order has been placed, you’ll return to the LUXURY-DESIGNERS confirmation page. As soon as your order has been confirmed, you’ll receive an email.

How will my bank confirm my identity?

Get in contact with your bank to understand their 3D Secure authentication process. Make sure they have the correct contact details for you just in case they use SMS or email for authentication.

If I'm unable to place an order, what should I do?

If something didn't go quite right, contact our friendly Customer Service team. They will assist you!

I have some more questions about payment: who should I contact?

Our Customer Service Advisors will be happy to answer any additional questions you may have.

Luxury Designers works closely with Asia and Europe leading fashion distributors and Boutiques to bring wholesale prices straight to consumers, providing our customers with deals with the assurance that goods are genuine. Prices are determined by our partners; we don’t have any control over price variation. That's also why placing an item in your shopping bag or Wishlist won't reserve it at a particular price.

Which currencies can I shop in?

The shop default currency is the EURO. You will be charged in EUR and your credit card will convert EUR to your country currency according to the exchange rate of the day of purchase. LUXURY-DESIGNERS doesn't manage the payment gateway and we are not responsible for any discrepancy related to the exchange rate.

When will my card be charged?

If you pay by debit card, LUXURY-DESIGNERS will take the payment at the moment your order is placed on our site.

What payment methods do you accept?

• Visa
• MasterCard
• Maestro
• American Express
• Google Pay
• Discover
• Diners
• JCB
• Apple Pay

Will my personal details stay safe?

Absolutely. We keep your personal data private and confidential and only give it out with your consent or if legally permitted to. For further details, please see the LUXURY-DESIGNERS Privacy Policy. 

We aim to provide a fair opportunity to shop our most "in-demand styles" and, as items are often limited, we don't offer reservations.

Can I pre-order an item?

Yes, you can pre-order an item.

Please refer to our pre-order policy for further information.

Are LUXURY-DESIGNERS items guaranteed authentic?

Sure, 100%.

Our offering is expertly curated by the best luxury fashion distributors around the globe. Furthermore, Italian professional Master Leather Dealers guarantee all items are authentic and brand new, by issuing a further certificate.

How will my order be packaged?

Your order will be carefully packaged in a protective LUXURY-DESIGNERS mailer — with branded dust bags and boxes if provided by the designer — to ensure it arrives to you in perfect conditions.

LUXURY-DESIGNERS only accept a return under certain conditions:

The items labelled with the ribbon Sales are not refundable.

​The reasons for return & refund are listed here below:

- evident difference in colour or model;

- evident undeniable discrepancy with the presented model.

​LUXURY-DESIGNERS reserves the right to refuse a return & refund if the case does not meet the above conditions.

I want to return my order but I need my invoice for customs clearance. Will it still be included in my order?

Yes - invoices for customs clearance will still be included in your LUXURY-DESIGNERS order.

How do I return my item?

Here's what you need to do:

Contact us directly to have instructions.

Does my order need to be returned in the LUXURY-DESIGNERS box it arrived in?

We strongly recommend.

Will the courier collect multiple packages?

Yes.

When will I receive my refund?

Please check our refund policy . 

Will shipping & duties be refunded on return?

No.

Can I return my customised item?

We are unable to accept returns as customised pieces are created to your specification and taste.