Dear Luxury-Designers Community,

we are committed to the health and well-being of our team members, partners, and loyal customers during these unprecedented times, as everyone faces new challenges and adapts to the situation we are facing as a society.

Please know that at Luxury-Designers, we are taking all the WHO-recommended steps in our corporate office and facilities. 

Our teams are working overtime to produce and ship the top-quality Luxury-Designers products to you, our customers around the world, as quickly as possible. You may experience delays due to the number of orders being processed and extended lead times for shipping so please allow at least 3 weeks more for orders to be shipped during this extraordinary time.

Thank you in advance—not only for your loyalty but also for your patience!  The staff at Luxury-Designers are with you and your family and hope that our products offer you some comfort and support as we take on this challenge together.

Please also refer to the Store Policy page for the conditions of Return & Refund.

 

SHIPMENTS

Due to Covid-19 emergency, all shipments might be delayed.

All orders are subject to product availability verification.

Orders generally process within 3 to 5 business days (Monday-Friday) following order completion. Delivery times are estimated from day of shipping. You can verify the delivery status using the tracking number that will be provided to you.

The estimated shipping time from the Boutiques to our premises is at least 3 weeks, due to covid-19 huge delays.

The estimated shipping date varies according to availability.

Shipping costs are different according to the destination Countries.

Orders include VAT (Value Added Tax) but are subject to import fees. Payment of these import fees is the sole responsibility of the Client.

LUXURY-DESIGNERS.COM ships worldwide using UPS, DHL or FEDEX, but does not deliver to P.O. Boxes.

LUXURY-DESIGNERS.COM cannot be held responsible for delays in shipments caused by weather conditions, international customs issues or any other circumstances beyond the control of LUXURY-DESIGNERS.COM.

SHIPMENT TRACKING

When the order is shipped to Clients, Clients receive an email from LUXURY-DESIGNER.COM specifying the tracking number and a direct link to monitor the shipment status.

In the event of delays in Customs, Clients will be notified directly by the courier and/or LUXURY-DESIGNERS.COM.

SHIPMENT INSURANCE

LUXURY-DESIGNERS.COM shipments are insured against theft and accidental damage at no additional cost to the Client. Once the shipment reaches the destination, the goods are no longer insured.

PRICES, PAYMENT, CURRENCIES AND TAXES

By submitting your order via the Site, you agree to pay the purchase price for the items you selected plus shipping and handling costs, and applicable sales tax if any. Depending on the tax laws in your state, you may be required to pay use tax on purchases for which we do not collect sales tax.

All prices published online, payments and invoices are in EUR (EURO).

LUXURY-DESIGNERS.COM encourages Clients to contact their bank to receive the accurate price conversion and any bank commissions related to transactions.

DELIVERY

PRIVATE USE ONLY

By submitting your order, you represent that you are purchasing for private household use only.

We will deliver the products you purchased to a common carrier at our warehouse for shipment to the destination that you indicate; other details regarding shipping and delivery are described in the Purchase Policy Section. You receive title and you bear all risks of loss and damage to the products from the time we deliver the products to the carrier at our warehouse. For security reasons, all purchases from the Site require an adult signature upon delivery. All orders are delivered by the fastest courier available at the shipping time.

PRODUCT INFO AND AVAILABILITY

Without limiting the generality of the disclaimers and limitations set forth in these Terms, given the unique nature of our products we cannot assume any liability or responsibility for any inaccuracies or errors, or for any loss or damage caused by or arising from your reliance on information obtained from or through this Site, and we may change information at any time. We determine product availability at the time we email you the shipping confirmation.

ORDER STATUS

It is possible to check the status of your order online by going to any tracking website and entering the tracking number provided via email .

ORDER PROCESSING

  • LUXURY-DESIGNERS reserves the right to decline an order in the event that the order does not receive express verification or approval from the Client’s bank.

  • Once an order is placed for available items, no changes can be made to that order.

  • Orders placed separately will be shipped separately.

  • LUXURY-DESIGNERS reserves the right to delay a shipment if the order is not able to be shipped for reasons beyond our control. Please note that during promotions and sales there may be delays in immediate shipping.

  • LUXURY-DESIGNERS reserves the right to decline to process an order and/or offer services to anyone at any time.


    ONLINE PRODUCTS & IMAGES

    • LUXURY-DESIGNERS.COM declines any responsibility that, due to a particular configuration of a Client’s computer or malfunction, the colours of the products visualized on the website could appear to be slightly different from the original.

    • For more information contact: customerservice@luxury-designers.com

    • PRODUCT AVAILABILITY

    • Items featured on the website might not reflect the actual availability of the item in colour and size. Please contact customerservice@luxury-designers.com for any clarification/enquiry.

    • As an authorized retailer of all brands present on the website, LUXURY-DESIGNERS.COM guarantees the complete authenticity of each and every item featured.

    • Once an order request has been received, LUXURY-DESIGNERS.COM reserves the right to re-confirm the availability of the merchandise.

    • Clients will be informed via email if, for any reason, the item ordered is not available or if the order cannot be processed as per the Client’s request.


      PROMO CODES

      Clients who have received a Promo Code for LUXURY-DESIGNERS.COM, by newsletter, through social networks or on approved promotional websites, can insert this code during checkout. Each code has a validity, start and end date, which limits its use and cannot be extended.

       

      Availability